General Policy

PRODUCT DESCRIPTION AND AVAILABILITY JS Online aims to describe and display its products accurately online. However, to the fullest extent permissible by law, JS Online is not liable for inaccurate or out-of-date product descriptions. Please note that the actual colours of products will depend on your computer monitor. JS Online gives no guarantee to you of the availability of any particular item advertised on the website and will not be liable to you if any product is out of stock or discontinued at any time.

PRICING Product prices on the website are quoted in Australian dollars by default and include GST unless stated otherwise, and exclude delivery costs For Australian Customers. For international customers, have the option to view prices in different currencies and DOES not include Taxes, but subject to Delivery costs.The quoted price on website may change expressly from time to time.

ORDERS No contractual relationship for the supply of a product exists between you and JS Online until the you have fully paid for the order and JS Online has notified you that the order has been accepted by providing an invoice. Orders may not be altered or cancelled without the written consent of JS Online. If JS Online agrees to alter or cancel the order, you must pay any costs and expenses incurred by JS Online in connection with the alteration or cancellation. JS Online reserves the right to accept or decline your order at any time and for any reason, or to require you to provide additional information or verification associated with the order.

DELIVERY For shipping to delivery addresses within Australia, JS Online uses Australia Post & Star Track Services. International delivery is sent via DHL, HK e-Packet, UPS, Air Mail, etc. You will be responsible for the cost of shipping and/or handling and should be aware that where relevant, you will be liable and responsible for any import requirements or restrictions, licences, duties, taxes and/or government charges that may apply with in port entry of the country. Delivery times on the website are indicative only. As the delivery is done by an external party, JS Online cannot be held responsible for any failure to observe those delivery times. It is therefore understood and agreed that you will not entitled to withdraw or modify the commitment made for any reason, including without limitation, for any delay in delivery. If however delivery has not been effected after 20 days from the indicate delivery date the customer may treat the failure to deliver as a terminating event and may elect in writing to terminate the contract and will receive a full refund. This excludes deliver charges and applies to the price of the product/s only. Also, refund excludes for providing wrong delivery address, Custom Port issues, Not Present on Delivery, etc. Shipping cut off time for same day dispatch is 4:30Pm Monday to Friday. We will try our best to dispatch on the same day for any orders that are placed after our shipping cut off time. All Our Packages comes with a Tracking Number.

RETURNS JS Online will accept a return of goods, if you are not completely satisfied with the product. If you receive a damaged product, or a product which does not match the original order, JS Online will replace the product. The incorrect or damaged product must be returned within 7 days from the receipt of goods. Contact JS Online by email at or on Tel: (03) 9532 5391 during office hours, Monday to Friday 9am – 5:30pm You have to open a ticket in Return Merchandise Authorization (RMA) on Your account, Please make sure to to fill the form accurately and obtain the Reference Number. Please Send the package With the RMA receipt, invoice, and damaged/unused product. Please Read Our Warranty Policy For more information on Return Process.