Warranty policy

All our Parts are coming with 6 Months Warranty. All our Housing will not Part of the warranty policy.

Terms, JS Online Pty Ltd reserves the rights to refuse the warranty if the item/items have physical damage.

Returns, JS Online Pty Ltd offers Return & Exchange Policy under Following Terms and Conditions. 

Terms and Conditions for Returns / Exchange 

  • Item Must Return back to us if the item is DOA (Dead on Arrival), Functionality issues, Broken, Damage, etc.
  • Returning Postage Cost should handle by the customer and JS Tech will send the replacement parts on free Postage.
  • You must obtain a tracking number to verify the return item delivered to our address. We cannot be liable if the item is misplaced in transit.
  • You Must Fill up Our Return Form in order to process the request.
  • Packages without REF Form/Case Number will not be processed due to verification issues.
  • We do Require You to send Faulty Items within 14 days of the transaction to process any exchange or return.
  • For Batteries you have to contact us before 2 weeks.
  • We do test all parts prior to shipping and customer has to take the responsibility on replacing the part carefully. Please not that we will highly encouraged you to use a qualified technician for any sort of repair. Parts are damage on repair will not cover with any warranty ( Specially Broken flex cables)
  • Item/ items are exchanging must be in Original Condition. (Any scratches, cracks, dints or other damage will not acceptable for exchange)
  • We will not Issue refund for postage costs.

DOA (Dead on Arrival) is for items that are deemed faulty, broken, damaged or otherwise incorrect within 7 days of the original invoice date. Replacement parts will be sent out immediately (Depend on stock availability) with the requirements of the faulty part to be sent back before replacements can be sent. We do require the faulty part to be sent back, if not received within 30 days from the DOA notice we will charge you for the part until it is returned.

Please send an e-mail to info@jstechstore.com.au for any inquiry related to Product Returns & Exchange.

Please Download the Form by Clicking Here

Please contact us if you have any questions.

Return Package Address For Australian Customers

JS Tech Store
PO box 297
Vic 3803

Please Contact us for USA & HK Warehouse Purchases Return Address