Delivery

What are my shipping options?

Free warehouse pick-up (Not valid for some Items Such as shipping from Hongkong Warehouse or one of our other HUBS)

Select the pick-up option at the checkout (only If available) to collect your purchases from our warehouse located at Factory 9,17-23 Keppel Drive,Hallam,Victoria 3803, Australia. If you are placing an order between the hours of 9:00am and 3:00pm on a weekday, please give us two hours to locate and pack your purchase and have it ready for pick up. If you place an order after this time on a weekday, or place an order on a weekend or public holiday, we'll have it ready to collect after 11:00am on the next business day. We would recommend you to contact us before you come to pick up your goods to avoid any inconvenience that may occur due to unforeseen circumstances.

 

  • Priority Standard (FREE for orders above $400)

    Expect delivery to take anywhere between 3-5 business days in metro areas. Please allow up to 2 weeks for delivery if you are in the Northern Territory or regional Western Australia.

  • Priority Express

    Express shipping via Australia Post’s Express Post service. Shipping should take 2-3 days in metro areas. Please allow longer if you are in Northern Territory or regional Western Australia.

  • Courier Express Shipping

    Courier delivery via Australia Post’s StarTrack Express service. Expect delivery within 1-2 business days in metro areas. Regional Western Australia and Northern Territory customers should allow for extra days for delivery as you are most likely outside the Australia Post National Express Network. For customers in Perth, the Australia Post Express Network only covers the postcodes 6000-6005 and 6800-6899.

It’s been over 7 business days and the tracking information for my shipment says ‘no events found’. What is happening?

It is likely that something has gone wrong with Australia Post. Please send us an email or give us a call and we’ll contact them to see what the story is.

If I purchase something on Friday night or the weekend, when will my order be dispatched?

Our operating days are Monday to Friday. As soon as we get back into the warehouse on Monday morning, your order will be picked, packed and dispatched.

Postage to Western Australia and Northern Territory ?

Deliveries to Western Australia and Northern Territory are done via truck as per Australia Post’s protocols and will therefore take longer to arrive than may be expected.

If I order express or courier shipping on a public holiday, when will I get my order?

The business day after the public holiday will be the day your order is packed and dispatched. (for more information Please refer to Shipping question 1)

Do you offer international shipping?

For certain countries we will offer international postage on Request. Please send us an email on info@jstechstore.com.au

The recommended shipping time states 3-6 business days, it has now been 7 business days, so what do I do?

Track your order. Go to www.auspost.com.au/track , enter your tracking number, and then wait for your parcel’s status to appear. If you don’t have a tracking number please contact us via phone or live chat.

Australia Post states that my parcel is still in transit, but it’s been over 7 business days!

Send us an email or give us a call and we will do our best to locate your delayed parcel by contacting Australia Post on your behalf. Meantime you can contact Australia post for more information.

When will my item arrive?

Orders placed before 2pm on a business day will be shipped out the same day, while orders placed on the weekends will be shipped out on Monday or the next business day if the Monday is a public holiday then Tuesday will be when it’s sent

In metro areas, standard shipping will be 3-5 business days, express delivery will take 2-3 business days and courier delivery will take 1-2 business days. Please allow longer if you are in regional areas or in Western Australia or the Northern Territory.

For a more accurate delivery information, please use the Australia Post Delivery Times calculator and enter 3189 as the “From” postcode.

Why is the location on Australia Post different to where I live when I check the status of my Delivery?

Australia Post’s tracking service will generally show the location of the depot as the closest facility to where an item will be delivered.

Why is the location on Australia Post different to where I live when I check the status of my Delivery?

Australia Post’s tracking service will generally show the location of the depot as the closest facility to where an item will be delivered.

If I order express or courier shipping on a public holiday, when will I get my order?

The business day after the public holiday will be the day your order is packed and dispatched. (for more information Please refer to Shipping question 1)

Why is my item not tracking on Australia Post’s website saying 'No Events Found'?

Australia Post often does not update their tracking information until the parcel gets to the local depot at the final delivery destination.

For example, if you live in Perth and you selected standard shipping, it will take approximately 5 business days for your parcel to get from Melbourne to Australia Post's Perth depot and therefore show on the tracking website. If the item is past its expected delivery date and there is still no tracking information appearing, please email or call us.

The recommended shipping time states 3-6 business days, it has now been 7 business days, so what do I do?

Track your order. Go to www.auspost.com.au/track , enter your tracking number, and then wait for your parcel’s status to appear. If you don’t have a tracking number please contact us via phone or live chat.

Australia Post states that my parcel is still in transit, but it’s been over 7 business days!

Send us an email or give us a call and we will do our best to locate your delayed parcel by contacting Australia Post on your behalf. Meantime you can contact Australia post for more information.

When will my item arrive?

Orders placed before 2pm on a business day will be shipped out the same day, while orders placed on the weekends will be shipped out on Monday or the next business day if the Monday is a public holiday then Tuesday will be when it’s sent

In metro areas, standard shipping will be 3-5 business days, express delivery will take 2-3 business days and courier delivery will take 1-2 business days. Please allow longer if you are in regional areas or in Western Australia or the Northern Territory.

For a more accurate delivery infprmation, please use the Australia Post Delivery Times calculator and enter 3189 as the “From” postcode

Why is the location on Australia Post different to where I live when I check the status of my Delivery?

Australia Post’s tracking service will generally show the location of the depot as the closest facility to where an item will be delivered.

Why is my item not tracking on Australia Post’s website saying 'No Events Found'?

Australia Post often does not update their tracking information until the parcel gets to the local depot at the final delivery destination.

For example, if you live in Perth and you selected standard shipping, it will take approximately 5 business days for your parcel to get from Melbourne to Australia Post's Perth depot and therefore show on the tracking website.

If the item is past its expected delivery date and there is still no tracking information appearing, please email or call us.

My order total comes to over $400 but it still wants me to pay for shipping. What’s up?

If the option for free postage doesn’t automatically appear, give us a phone call or use our Live Chat service so we can sort it out for you.

How long will it take for my order to arrive?

If you submit your order before 2pm on a business day (Monday-Friday), we will be able to dispatch your delivery on the same day. If you submit an order after this time, your packages will definitely be posted the following business day. For regular postage, Australia Post standard delivery takes anywhere between 3-8 business days. Express postage takes 2-3 business days for areas within Australia Post’s Express Post network and a couple days extra for postcodes outside this zone, while Courier shipping via Australia Post’s StarTrack service takes between 1-2 days.

Orders

How long will it take for my order to arrive?

If you submit your order before 2pm on a business day (Monday-Friday), we will be able to dispatch your delivery on the same day. If you submit an order after this time, your packages will definitely be posted the following business day. For regular postage, Australia Post standard delivery takes anywhere between 3-8 business days. Express postage takes 2-3 business days for areas within Australia Post’s Express Post network and a couple days extra for postcodes outside this zone, while Courier shipping via Australia Post’s StarTrack service takes between 1-2 days.

Can I come and pick up my item/s in person?

Yes you can! Select the free warehouse pick-up option at checkout to collect your purchase from our warehouse located at Factory 9,17-23 Keppel Drive,Hallam,Victoria 3803, Australia. If you are placing an order between the hours of 9:00am and 3:00pm on a weekday, please give us two hours to locate and pack your purchase and have it ready for you to collect. If you place an order after this time on a weekday, or place an order on a weekend or public holiday, we'll have it ready to collect after 11:00am on the next business day.

Can I add, remove or change something in my order?

Due to the speed of our warehouse packers, once your order has been placed there is no way we can change things for you. However, we do have a 30 day returns policy for all our products, so as long as the product is unused/unopened, in its original packaging and in sellable condition, we'll be happy to take it back for a full refund.

Can I make a change to my delivery address?

Once your order has been placed and the parcel has been dispatched from our warehouse, we are unable to make any alterations to the delivery address. Please ensure that you double check the correct address and postcode is entered while ordering to avoid delays.

Where is my order? It hasn’t arrived on time

Please use the tracking number we provided you in your order confirmation email into the tracking box located on Australia Post’s website, found here: www.auspost.com.au/track/track.html - If your item is being delivered to a P.O Box and your tracking shows your order is in your area and has been there for a few days, but is still listed as “In Transit”, there’s a high chance that it actually has been delivered. Please take your tracking number to your local post office for immediate collection. - If your tracking details say “Contact Sender”, it likely means that your delivery address was incorrect and your order is being returned to us. Please email us at info@jstechstore.com.au to let us know if this happens. - If your details say “In transit” you can be certain that your order is safely on its way. - If your order is “Awaiting collection at (Insert Name) Post Shop” but you haven’t received a collection slip, please head to your local post office and hand them your tracking number for immediate parcel collection.

I clicked “Submit order” in the final check out stage and nothing is happening. What do I do?

Make sure you’ve entered all the necessary information needed in the checkout stage. If everything click “Submit order” button again. + If you’re unsure whether an order has gone through or not, check your email inbox for an order confirmation letter from us. An order will most likely not have gone through if you do not receive an email within a few hours of submitting an order. Alternatively, you can call us and we can immediately check for you.

I submitted my order a few hours ago and I still haven’t received a confirmation email, what’s going on?

Sometimes an email can be incorrectly spelled or missing a character, which means no email will be received in your inbox, so be sure this detail is correct. Don’t forget to check your spam folder too. Call or email us and we can always attempt to resend the confirmation to your inbox in an instant.

I have bought this product a couple hours ago, but I have had a change of mind. How do I cancel the order?

If it has only been two hours or so, there is a possibility your order has not been packed yet. Send us an email or preferably give us a call with your order number, and we can sort out a cancellation.

Can I change my order after confirm the order ?

If it has only been two hours or so, there is a possibility your order has not been packed yet. Send us an email or preferably give us a call with your order number and details on what you want changed. One of our staff members will happily be able to confirm if we are able to make the changes or not.

Can you do an online order for me please?

Sure thing! As long as you’re happy to pay by credit card, give us a call and we’ll organize your order quickly and easily.

Do you gift wrap? Will price tags and an invoice be included?

Jstech do not offer a gift-wrapping service to priorities speed of deliveries. However, we never include any invoices or price tags in any order, perfect for use as gifts.

Can I include a personalized message?

Make sure you’ve entered all the necessary information needed in the checkout stage. If everything click “Submit order” button again. + If you’re unsure whether an order has gone through or not, check your email inbox for an order confirmation letter from us. An order will most likely not have gone through if you do not receive an email within a few hours of submitting an order. Alternatively, you can call us and we can immediately check for you.

I submitted my order a few hours ago and I still haven’t received a confirmation email, what’s going on?

Sometimes an email can be incorrectly spelled or missing a character, which means no email will be received in your inbox, so be sure this detail is correct. Don’t forget to check your spam folder too. Call or email us and we can always attempt to resend the confirmation to your inbox in an instant

I have bought this product a couple hours ago, but I have had a change of mind. How do I cancel the order?

If it has only been two hours or so, there is a possibility your order has not been packed yet. Send us an email or preferably give us a call with your order number, and we can sort out a cancellation.

Can I change my order after confirm the order ?

If it has only been two hours or so, there is a possibility your order has not been packed yet. Send us an email or preferably give us a call with your order number and details on what you want changed. One of our staff members will happily be able to confirm if we are able to make the changes or not.

Can you do an online order for me please?

Sure thing! As long as you’re happy to pay by credit card, give us a call and we’ll organise your order quickly and easily.

Products

How can I buy products for wholesale Price ?

Sure thing! As long as you’re happy to pay by credit card, give us a call and we’ll organize your order quickly and easily.

I have signed up as a general customer, can I change my account to wholesale?

Yes, you can. Please send us an email on info@jstechstore.com.au

What are my payment options?

We have PayPal, Braintree ( Secure Credit Card Processing Platform by Paypal) and bank transfer options are available for your convenience. Just make sure to select your preference on checkout.

What are my payment options?

Yes you can. We also have EFTPOS facilities available on site.

I want to buy a product that is currently sold out. When can I buy it?

Please send us an email or give us a call, mention the product that is out of stock and we’ll be able to tell you if the product will be restocked and if it is we will give you the date when the product will be available.

How can I buy products for wholesale Price ?

When you sign up, please tick the wholesale buyer option. One of our staff member will contact you for further verification before activate your account. Please note that more you buy more we discounts available.

I have signed up as a general customer, can I change my account to wholesale?

Yes, you can. Please send us an email on info@jstechstore.com.au

What are my payment options?

We have PayPal, Braintree ( Secure Credit Card Processing Platform by Paypal) and bank transfer options are available for your convenience. Just make sure to select your preference on checkout.

I've selected the warehouse pick-up option. Can I pay cash on collection?

Yes you can. We also have EFTPOS facilities available on site.

My bank statement says money has been debited from my account but I haven’t received confirmation of my order. What’s happening?

The order has definitely gone through, but there is likely to have been a glitch in our automated email service. If you haven’t received confirmation after a few hours, give us a call or send us an email quoting the name the Order ID when the order was placed and we’ll manually resend you the Order confirmation email.

What if I'm not completely satisfied with my order?

JS Tech always promise 100% satisfaction! If you don't absolutely love the product you have purchased we'll take it back. You have 14 days from delivery date to return an item in its original sealed packaging UNOPENED. We will happily cover the costs of returning your item and once it has arrived back in our warehouse we will refund you for the total cost of the returned items. However, we will not cover the initial cost of shipping the item to you.

Returns

What if I'm not completely satisfied with my order?

JS Tech always promise 100% satisfaction! If you don't absolutely love the product you have purchased we'll take it back. You have 14 days from delivery date to return an item in its original sealed packaging UNOPENED. We will happily cover the costs of returning your item and once it has arrived back in our warehouse we will refund you for the total cost of the returned items. However, we will not cover the initial cost of shipping the item to you.

My order has been delivered damaged. What do I do?

We always packages products to ensure that no damage happens during transit. However, despite our best efforts damage can sometimes happen in transit. If a product arrives in an unacceptable state, please email us a photo or a video of the damaged part/product and we'll quickly send out a replacement. Depending on the damage done or what the product is we may ask you to return the product to us. In this case we will cover the return postage. If you've decided you'd rather have a refund other than a replacement and once we have received the faulty item back from you we will give you a full refund.

What is the warranty policy for you replacement screens and parts?

It depends on part to part. Generally, we offer from 1 – 6 Months Range. Please read our warranty policy tab for more information.

Payment

I don’t have a credit card. What are my payment options?

Don’t worry We have PayPal and bank transfer options are available for your convenience. Just make sure to select the PayPal or bank transfer option at the checkout.

I've selected the warehouse pick-up option. Can I pay cash on collection?

Yes you can. We also have EFTPOS facilities available on site.

I've selected the warehouse pick-up option. Can I pay cash on collection?

Yes you can. We also have EFTPOS facilities available on site.

My bank statement says money has been debited from my account but I haven’t received confirmation of my order. What’s happening?

The order has definitely gone through, but there is likely to have been a glitch in our automated email service. If you haven’t received confirmation after a few hours, give us a call or send us an email quoting the name the Order ID when the order was placed and we’ll manually resend you the Order confirmation email.

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